Information

Emergencies:

• If you are suffering a life-threatening emergency, please telephone 000 immediately to seek ambulance and hospital treatment.

Standard Clinic Hours:

After Hours Service:

If patients feel too ill to attend the surgery, they can be visited at home provided that

1. They are regular patients of the practice.
2. The live within 15 kilometers of the practice.
3. Are elderly and frail and it is difficult for them to attend the practice.
4. Or are unable to attend the practice and are unable to consult with the doctor via telehealth or telephone
5. Or are unable to attend the practice and it is more appropriate for the doctor to examine the patient in person.

Home visits are usually done in the evening after the surgery has closed. Alternative arrangements can be made for urgent matters.

Appointments:

The practice runs an appointment system. Appointments can be made in person or by telephoning the surgery.

Patients who have multiple or complicated problems are asked to let reception know when making an appointment, so we can book accordingly.

As it is impossible to tell when emergencies will arise, the doctors sometimes cannot adhere to the appointment schedule. Patients should feel free to contact the surgery prior to appointment to check if things are running on time. If patients decide to come early to their appointment they will not be placed in the queue until the scheduled time slot. 

New Patients*:

All doctors believe the first appointment is most crucial in obtaining full medical history, height, weight, and urine tests. Each new patient appointment takes at least 15 minutes.

• New Patient Registration Form

*Please note that you can leave your details with our reception staff to ask the doctor or be put on a waitlist, but at this current moment in time, Dr. Gouthami Sunkanapally is not taking new patients.

Walk-in Patients

For patient who walk in with no previous appointment booked and would like an appointment at that time, they can ask the reception to add them into the system but unless it is an emergency, there is a longer waiting time for them.

Scripts:

Prescriptions are only issued by making an appointment for consultation. S8’s and other drugs of addiction will not be given on the first appointment.

Obtaining Test Results:

Please be guided by what your doctor tells you when he or she orders any tests. Generally you will need to phone the surgery and make an appointment to discuss the results before a copy is given to you.

It is important that you always keep us informed of any change to your contact details, including your preferred contact number, so that we can contact you if the need arises.

Follow-up of Results:

At the time investigations are ordered, arrangements will be made for results to be communicated via SMS or phone.

For non-urgent results that require a general follow-up with the doctor, the practice will call the patient in 1-2 weeks after receiving the results. Patients will be called to come in on the same day if results are urgent – should urgent results come in outside of practice hours, the doctor will ring personally to inform of her recommendations.

Reminder System:

We have in place a system whereby the patients are notified by secure SMS or telephone when required to make appointments for overdue reminders such as, pap smears or vaccinations.

Communication:

There are three main methods of communication between the patient and the practice: Phone, Email and SMS.

The main method used to communicate with the practice is via telephone – this is the best method of contact as you will get through to the practice and receive a response a lot sooner than other contact methods. If a message is left on our answering machine, Maya Medical Centre endeavors to return the call within 24 hours if you do don’t call again sooner.

Another method of contact method is by contacting the practice through our email: reception@mayamedical.com.au.

Maya Medical Centre will endeavor to reply to all emails within 48 hours – if your request is urgent, it would be best to contact the practice via phone.

The final method of communication is via SMS. The practice will send SMS messages for a variety of reasons such as, reminders for follow-up appointments, recalls and appointment reminders. The only time patients will be asked to respond to these messages is when sending a reminder for an appointment the next day – a Yes or No. All other times patients should contact the practice via a different method as replying to these messages are not received.

Patients’ Records:

Patients may sign a medical release form which allows the Clinic to obtain their health records from their previous doctors. Patients who wish to have their records available for all GP’s and hospital all over Australia.  

Wheelchair Access:

Close access is available at the front of the surgery and driveway for pateints with wheelchairs.

Fees:

Some services provided by Maya Medical Centre do not attract a Medicare rebate. Examples of these services include Insurance medicals and pre-employment medicals.

Maya Medical Centre bulk bills all Medicare, Veteran Affairs, Centrelink Pension and Health Care Cards and Commonwealth Seniors Concession card holders.

Overseas visitors without Medicare cards will be asked to present their Insurance details should they have any and may be charged a separate fee.

 

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