Information

Emergencies:

  • If you are suffering a life-threatening emergency, please telephone 000 immediately to seek ambulance and hospital treatment.

Standard Clinic Hours:

Open Saturday 13/2/2021

Open Saturday 13/2/2021

Hours and Services May Vary

 

After Hours Service:

For After Hours Care, please see below
Mon-Fri 6pm-8am
Saturday from 12pm – Sundays & Public Holidays are 24 hours

For urgent medical problems call ‘Dial A Home Doctor’ on 13 99 99.
For general medical advice, you may call the GP Helpline on 1800 022 222.

Out of Surgery Visits:

If patients feel too ill to attend the surgery, they can be visited at home provided that

  1. They are regular patients of the practice.
  2. Elderly and frail.
  3. They live within 15 kilometres of the surgery.

Home visits are usually done in the evening after the surgery has closed. Alternative arrangements can be made for urgent matters.

Appointments:

The practice runs an appointment system. Appointments can be made in person or by telephoning the surgery.

Patients who have multiple or complicated problems are asked to let reception know when making an appointment, so we can book accordingly.

As it is impossible to tell when emergencies will arise, the doctors sometimes cannot adhere to the appointment schedule. Patients should feel free to contact the surgery prior to appointment to check if things are running on time. If patients decide to come early to their appointment they will not be placed in the queue until the scheduled time slot. 

New Patients:

All doctors believe the first appointment is most crucial in obtaining full medical history, height, weight, and urine tests. Each new patient appointment takes at least 15 minutes.

Scripts:

Only issued by making an appointment for consultation.

Obtaining Your Test Results:

Please be guided by what your doctor tells you when he or she orders any tests. Generally you will need to phone the surgery and make an appointment to discuss the results.

It is important that you always keep us informed of any change to your contact details, including your preferred contact number, so that we can contact you if needed.

Results of Investigations:

At the time investigations are ordered, arrangements will be made for results to be communicated via SMS or phone.
Patients will be called to come in on the same day if results are urgent.

Recall & Reminder System:

We have in place a system whereby the patients are notified by secure SMS or telephone when required to make appointments for overdue pap smears or vaccinations.

Patients’ Records:

Patients may sign a medical release form which allows the Clinic to obtain their health records from their previous doctors. Patients who wish to have their records available for all G.P.’s and hospital all over Australia.  

Wheelchair Access:

Close access available at the front of the surgery and driveway.

Fees:

Some services provided by Maya Medical Centre do not attract a Medicare rebate. Examples of these services include Insurance medicals and pre-employment medicals.

Maya Medical Centre bulk bills the holders of Veteran Affairs cards, Centrelink pension and Health Care cards and Commonwealth Seniors Concession card holders.

Overseas visitors without Medicare cards will be charged a separate fee

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